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We implemented Nexbillpay at MSEB for all in-person, online, and pay-by-phone card payments as well as electronic check payments in late 2019 and have been extremely satisfied with their products and service. Nexbillpay went above and beyond to integrate with our software, and has streamlined our payment operations. Customers now have the ability to set up auto-payments online, save multiple payment options, get reminders, and view their usage and payment history, none of which we were able to offer before. Their staff is always accommodating and responsive to requests for modifications and to address any issues that may arise. Overall, their products have significantly reduced the number of calls to our office, increased our office efficiency, reduced our costs, as well as given our customers the flexibility to pay their bills when and how they want and to view their payment and usage history. And with the recent COVID pandemic, Nexbillpay has enabled us to protect our employees by closing our lobby while still offering multiple, convenient payment options to our customers.